Policies

Montrose Inn is a pet-free, e-cigarette, vapour, and smoke-free environment. We provide a gazebo area adjacent to the Inn for the use of e-cigarettes, vapours, and smoking; however, the Inn and it’s verandah’s as well all other buildings are strictly smoke and vapour free.

Mobility and Accessability

Montrose Inn is over 100 years old and is our primary residence as such there are certain realities of the building which may pose challenges for individuals of limited mobility. Access to the verhandah requires the ability to safely traverse a significant flight of stairs.  All four access points to the main house require the abilty to traverse a varying number of stairs which in some cases require the ability to traverse a spiral staircase. Due to the structure of the house, it is not possible to reasonably and in a commercially viable way, alter access to the building. We will endeavour, if advised, to assist any individual that feels our physical assistance will enable them to reasonably access the main floor. All bedrooms are located on the 2nd floor which, in addition to the aforementioned stairs, are only accessible via a significant staircase, though it has very low rise steps, which often assists individuals with limited mobility. No washrooms within the Inn are sufficiently sized to permit the use of wheelchairs or other mobility devices beyond typical canes or other minimal dimension assistive devices.  Due to the structure of the building it is not possible to reasonably and in a commercially viable way alter the washrooms for limited mobility use.

Service Dogs / Animals

Montrose Inn fully supports the use of service animals within the following policies and guidelines.

A service animal must be a dog, no other animal shall be admitted due to the service of food throughout the residence. (Under Ontario Regulation 562 under the Health Protection and Promotion Act, only service dogs are allowed in restaurants and other areas where food is normally served, sold or offered for sale. Other types of service animals, such as cats, are not permitted in these areas.). It is explicitly understood that a service dog is not a pet and therefore at no time will its behaviour or that of its owner give the impression of it being a pet. If it is, reasonably determined, that a guest has falsely represented themselves as being a person with a disability for the purpose of taking advantage of service dog policies they will be asked to leave and will forfeit any deposits and will be liable for the full reserved stay.

The service dog must be easily identifiable as a service animal while anywhere on the grounds and or residence in consideration of the rights of residents, employees, and other guests, in order to ensure the individual with disability is not treated with disrespect due to an apparent breach of the “no pet policy”.

The individual must declare at the time of reservation and check-in that they currently have a disability, though may not disclose nor declare the nature of the disability unless the disability requires special considerations beyond the presence of the service animal. The individual must be prepared, if requested, to provide an original copy of a letter confirming the disability and the requirement of the specific animal at check-in. The letter must be on official letterhead which includes full contact information sufficient to establish the organization and individual as having the required certifications to substantiate the disability claim. Presentation of a third-party registration card, certificate, or other documentation does not replace or suffice in the place of an original copy of a letter from a regulated health professional in accordance with 80.45(4)(b) of O. Reg. 191/11: INTEGRATED ACCESSIBILITY STANDARDS under Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005, c. 11 with the exception of seeing eye dogs, which have a government issued certification and identification card. 

The individual must be prepared, if requested, to provide evidence of current rabies vaccination at time of check-in.

Service dogs must be tethered or leashed at all times unless the specific activity for which the dog has been trained and performs would be unduly inhibited by the presence of a tether or leash. At the conclusion of the specific activity the dog must be tethered or leashed. The service dog must remain “at the heel” or be carried at all times while on the property or within the residence by the individual to whom the dog provides service. At no time will the dog appear inattentaive by wandering or investigating the Inn unless expressly required by the owner as part of its intended disability assistance. Other travel companions, unless specifically identified within the aforementioned letter, are not granted equal access or rights as it pertains to the presence of the service dog. The dog may not sit on or access any furniture on the premises or within the residence at any time. Doing so shall, however briefly, constitutes damage requiring professional cleaning services at the owner’s expense. Any and all damage, regardless of how minor, beyond normal hair and dander deposits shall constitute damages requiring professional service.

The dog may not be fed, including treats or rewards, anywhere on the grounds, premises, or residence with the exception of the exclusively contracted room. As the upper balcony is a shared space, it is not considered part of the exclusively contracted room for the purpose of this policy.

The owner must provide all vessels, foods, and or other requirements of the dog. Foods and  consumables normally provided to guests by the Inn may not be consumed by the dog.

The dog may not urinate nor defecate within the residence or any other buildings under any circumstances or condition. The use of urination pads is expressly forbidden within the residence or any other buildings. Used urination pads may not enter nor be stored within the residence or any buildings within the property limits. In the event of urination or defecation within the residence the animal will be required to be removed from the grounds and premises immediately and will not be re-admitted under any circumstances.

The dog is only permitted to urinate or defecate in the extreme south-west corner of the property. All feces must be immediately removed, without residue, from the property (Quinte West bylaw https: //www.quintewest.ca/en/your-city-hall/resources/dogbylaw09-95. pdf).  Animal feces under no condition will be carried, stored, or disposed of in the residence, buildings, washroom facilities and/or equipment (toilettes), and/or trash containers within the boundaries of the property. Feces must be removed at the owner’s expense from the property or may be temporarily stored within a vehicle owned by the dog’s owner. In the event that the owner does not have a vehicle, the owner is required to make suitable arrangements to have feces immediately removed from the property. 

Barking will not be tolerated at any time unless specifically identified as a trained response to the disability noted in the provided letter prior to the incident. If identified as a trained response, notification must include the actions expected of staff in response to the barking. It is understood that a dog may bark once if startled by another resident within the common areas and/or property. Repeated barking to the same stimulus will immediately be deemed excessive. Barking within the exclusively rented room will be deemed immediately unacceptable, unless noted above as a specific action. In the event that the dog’s barking affects any other resident and is not directly associated with the identified assistance activity the dog will be required to be removed immediately from the property at the owner’s expense.

At no time shall the dog interact with any resident, employee, and/or other guest as we cannot certify that they do not have any medical conditions, disabilities and/or rights that might be infringed upon. It is the owner’s responsibility at all times for the actions of the dog whether intended or not. 

© Innkeepers Montrose Inn 2018